Question 1

What is Cadastre Home?

Accepted Answer

Cadastre Home helps homeowners document every room, asset, and receipt before disaster strikes. You capture photos, video, or 360° tours; AI builds your inventory; you verify and export adjuster-ready reports.

Question 2

Is there a free plan?

Accepted Answer

Yes. Free Starter includes 1 property, up to 50 items, 500 MB storage, and basic PDF exports — enough to try the platform before upgrading.

Question 3

Do I need special equipment?

Accepted Answer

No. Free and Basic tiers work with smartphone photos and video walkthroughs. Plus Safe and Pro Vault support 360° cameras and large camera-raw uploads. See our [Capture Guide](/capture-guide) for phone gimbal and 360° camera recommendations.

Question 4

Can I pay annually?

Accepted Answer

Yes. Basic, Plus Safe, and Pro Vault offer annual billing at a discount. Annual is selected by default on our pricing page.

Question 5

Are replacement-cost lookups unlimited?

Accepted Answer

No. Basic includes 10 RCV lookups per month; Plus Safe includes 150; Pro Vault includes unlimited. Limits reset on the 1st of each month. Regional hazard refreshes are Plus Safe+ (12/mo on Plus Safe, 60/mo on Pro Vault). Extra properties scale your monthly allowances.

Question 6

Is Free Starter really free forever?

Accepted Answer

Yes. Free Starter is your no-credit-card way to try Cadastre Home — 1 property, 50 items, and basic PDF exports. Upgrade to Basic, Plus Safe, or Pro Vault when you need more capacity or advanced features.

Question 7

What does Concierge Capture cost?

Accepted Answer

Concierge Capture is $649 for a standard-home partner shoot (launch promo $549). Concierge Care is $199/year for priority booking — maintenance visits are $299 for Care members or $449 walk-up. Concierge services are add-ons on Basic and above; they do not replace your DIY subscription.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. DIY subscriptions can be canceled through the Stripe billing portal. You keep access through the end of your billing period. Concierge Care renews annually and can be canceled before renewal.

Question 9

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes. Upgrade anytime through the pricing page. Downgrade at renewal through the Stripe billing portal. Your inventory data is preserved across plan changes.

Question 10

What counts as a "property"?

Accepted Answer

Each property is a unique insured location — a primary home, rental, vacation property, or condo. Outbuildings (detached garage, shed, shop) count under the same property. All plans include 1 property; add more with a property add-on ($249/yr on Plus Safe, $449/yr on Pro Vault).

Question 11

What file types can I upload?

Accepted Answer

Standard photos and video on all tiers. Plus Safe and Pro Vault support large files up to 10 GB including Insta360 (.insv, .insp) and GoPro (.360) formats.

Question 12

Can I document my home with just my phone?

Accepted Answer

Yes. Free and Basic tiers support smartphone photos and video walkthroughs. AI builds your inventory checklist from walkthrough footage — no special equipment required.

Question 13

Which 360° camera works best with Cadastre Home?

Accepted Answer

Plus Safe natively accepts Insta360 .insv and .insp files up to 10 GB. For most homeowners we recommend the Insta360 X4 or X5 for all-around room coverage, or the Virtual Tour Kit for real-estate-style spatial documentation. See our [Capture Guide](/capture-guide) for curated recommendations by plan tier.

Question 14

Does Cadastre Home earn commission on camera links?

Accepted Answer

Yes. We may earn a commission when you purchase through Insta360 affiliate links on our Capture Guide, at no extra cost to you. See our [Terms of Service](/terms) for details.

Question 15

What export formats are available?

Accepted Answer

Free Starter includes basic PDF. Basic adds CSV and adjuster contents CSV. Plus Safe and Pro Vault add forensic PDF, Excel, and Schedule of Loss with retailer links.

Question 16

Can I share with my insurance agent?

Accepted Answer

Basic and above include read-only agent share links with coverage totals and verification scores — no full adjuster access until a claim event.

Question 17

Will my adjuster actually accept these exports?

Accepted Answer

Yes. Cadastre Home exports tamper-verified PDFs, Excel spreadsheets, and adjuster contents CSVs designed to be imported into common estimating workflows. The SHA-256 hash proves the record has not been altered since export.

Question 18

What areas does Concierge serve?

Accepted Answer

Concierge on-site capture is available in select metro areas. Submit the form on our Concierge page and our team will confirm availability for your address.

Question 19

Do I need Concierge if I have a smartphone?

Accepted Answer

Not necessarily. Every tier supports DIY smartphone capture. Concierge Capture is an optional add-on when you want a certified partner to shoot and pre-seed your vault — you still verify items and complete inventory yourself.

Question 20

How does the attorney partner network work?

Accepted Answer

Attorneys apply to join the Cadastre Home partner network. After verification, approved attorneys are listed in our directory and matched to homeowners in their region who need legal help with insurance claims, disputes, or underpayments. Featured and Preferred partners receive direct lead notifications.

Question 21

Can I connect with an insurance agent through Cadastre Home?

Accepted Answer

Yes. Cadastre Home maintains a directory of verified local insurance agents who specialize in home, flood, wind, and disaster coverage. If our platform detects a coverage gap on your property, we can match you with a local partner agent for a policy review.

Question 22

What is a Preferred Partner?

Accepted Answer

Preferred Partners are attorneys and agents who have negotiated exclusive routing in their region. They are placed first in directory results, receive leads before free and featured listings, and are highlighted across the platform.

Question 23

Are the attorneys and agents vetted?

Accepted Answer

All partner applications are reviewed by the Cadastre Home team. We verify state bar numbers (attorneys) and insurance license numbers (agents) before approving a listing.

Question 24

How do I become a partner attorney or agent?

Accepted Answer

Attorneys can apply at cadastrehome.com/attorneys/join and agents can apply at cadastrehome.com/agents/join. Free listings are available with no monthly fee. Featured and Preferred listings provide priority placement and lead routing.

Question 25

What is Vault Health?

Accepted Answer

Vault Health is your claims-readiness score on the dashboard and property page — completeness percentage, verification score, documented replacement value, and coverage gap status. It suggests your next action, such as capturing a room, setting policy limits, or running an export.

Question 26

Can I try Cadastre Home before signing up?

Accepted Answer

Yes. Visit our [demo vault](/demo) to explore a sample property with verification score and inventory — no account required.

Question 27

What is storm season prep?

Accepted Answer

From June through November, homeowners in Gulf and Atlantic states see a storm prep checklist on their property page — verify inventory, run exports, lock a pre-loss snapshot, and check NOAA alerts. No paid weather API is required.

Question 28

What is a pre-loss snapshot?

Accepted Answer

A pre-loss snapshot locks your vault baseline timestamp before storm season. Use it with forensic exports to prove pre-loss condition if wind or flood damage occurs. Find it under Storm prep on your property page.

Question 29

Who can see my inventory?

Accepted Answer

Only you and people you explicitly authorize via share links or adjuster tokens. All media is stored in private, encrypted storage; database rows are protected by Supabase row-level security.

Question 30

Do I own my data, and how is it protected?

Accepted Answer

Yes — you own your inventory, media, and exports. Cadastre Home is a documentation tool; we do not sell your data. All media is stored in private, encrypted storage — never on public URLs. Database records are protected by Supabase row-level security. Share links and adjuster tokens are the only way to grant access, and you control them. Export anytime or request deletion per our [Privacy Policy](/privacy). GDPR and CCPA self-service controls are in Dashboard → Profile → Data & privacy.

Question 31

How do I delete my account and data?

Accepted Answer

Go to Dashboard → Profile → Data & privacy to export your data or schedule account deletion (30-day grace period). You can revoke share links and adjuster tokens from the same page.

Question 32

Is Cadastre Home GDPR compliant?

Accepted Answer

We provide self-service tools aligned with GDPR data-subject rights: download a copy of your account data (JSON plus optional media ZIP), schedule account deletion with a 30-day grace period, manage cookie preferences, and review how we process data in our [Privacy Policy](/privacy). Optional analytics load only after you opt in via our cookie banner.

Question 33

What CCPA rights do California residents have?

Accepted Answer

California residents can request access to or deletion of personal information, opt out of the sale or sharing of personal information, and learn what we collect in our [Privacy Policy](/privacy). Use Dashboard → Profile → Data & privacy to export or delete your account, or toggle **Do not sell or share my personal information**. See [Your Privacy Choices](/privacy-choices) for a full summary and Global Privacy Control (GPC) support.

Question 34

Is Cadastre Home accessible?

Accepted Answer

Yes. We design Cadastre Home to meet WCAG 2.2 Level AA — keyboard navigation, screen reader labels, and display options for high contrast and large text. See [Accessibility & inclusiveness](/faq#accessibility-inclusiveness) for details.

Question 35

What accessibility standard does Cadastre Home follow?

Accepted Answer

We target WCAG 2.2 Level AA across public and logged-in pages — built for stressed homeowners, older adults, and assistive technology users with labeled forms, keyboard-navigable menus, and upload status announcements.

Question 36

Can I change display settings (dark mode, larger text, high contrast)?

Accepted Answer

Yes. Dark mode is the default. Use the sun/moon icon in the header to switch light, dark, or system theme. Use the accessibility icon for high-contrast and large-text modes. When signed in, manage these in Dashboard → Profile → Accessibility. Preferences sync across devices on your account.

Question 37

Does the capture flow work with a keyboard or screen reader?

Accepted Answer

Yes. Upload forms use visible labels and announce progress to screen readers. Menus and dialogs are keyboard-navigable. 360° property tours include an accessible item list as a fallback. If you find a gap, [contact us](/contact) with "Accessibility" in your message.

Question 38

How do I report an accessibility barrier?

Accepted Answer

Use our [Contact](/contact) form and include "Accessibility" in your subject or message. We treat accessibility reports as priority fixes.

Question 39

Do display preferences affect my privacy?

Accepted Answer

Display settings are stored locally in your browser and optionally in your profile when signed in. They are not sold or shared. See our [Privacy Policy](/privacy).

Question 40

How is Cadastre Home different from Encircle, and can I import my export?

Accepted Answer

Encircle Home Inventory is ending free consumer support. Cadastre Home imports your Encircle Excel/ZIP export on any tier — start on Free Starter (50 items) and upgrade if your inventory is larger. We add adjuster-ready forensic exports, 360° spatial tours, and optional Concierge on-site capture.

Question 41

Why not use a spreadsheet or cloud folder?

Accepted Answer

Folders lack timestamps, verification scores, tamper-verified report hashes, and structured adjuster CSV formats. Cadastre Home ties each item to rooms, receipts, and replacement costs in one export.

Frequently asked questions

Getting started

Pricing & billing

Documentation & capture

Claims & exports

Concierge

Professional network

Privacy & security

Accessibility & inclusiveness

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